WELCOME!

Since 2011, our award-winning Ambassadors have been welcoming visitors to some of the UK’s most iconic and popular destinations. 

Dressed in their distinctive bowler hats and 3-piece suits, they raise the profile of the clients they represent and soon become a vital part of the local community.

With a mission to ‘make someone’s day’, our teams are trained to spot and approach people who might need our help; the lost tourist searching for the local sights; point the hurried businessman towards the right office for their meeting or simply orientate the confused resident towards the right bus stop!

But we’re more than just a welcome service – read on to find out what else we get up to…

stakeholder ENGAGEMENT

The majority of our clients are Business Improvement Districts or Private Landowners.

We work closely with our clients to support their membership or stakeholder engagement programmes.  These vary from monthly or quarterly visits to a more flexible ad-hoc approach.

All visits are scheduled via our bespoke street management app STRATA which allows us to record the interaction and give feedback to the client in real time.

Our Ambassadors also get involved in regular business engagement events such a retail breakfast meetings, social events or seasonal campaign briefings. 

ENVIRONMENTAL REPORTING

Identifying, logging and reporting issues such as graffiti, fly posting, flooded roads, blocked gullies, abandoned vehicles and vandalism are just some of the potential issues our Ambassadors log on a daily basis.  

Using our street management app STRATA, issues are reported and sent to the relevant agencies to fix, whilst simultaneously starting a process that measures the response against an agreed SLA.

Some of our clients have decided to appoint a dedicated Street Manager (often supplied by us), to oversee the process from start to finish and liaise directly with the relevant local council.

INTELLIGENCE GATHERING

The flexibility of STRATA means we can prioritise the issues that matter most to our clients and their stakeholders.

Almost any issue can be recorded – from abandoned waste to the cleanliness of phone boxes.  Providing intelligence to third party agencies such as local councils, local police and outreach services, we can help them prioritise their resources and get the best results.

Our clients can accurately define where they have ‘added value’ to their stakeholders by providing a transparent reporting history and trends.

THE SECURITY PEOPLE

Answering a call from our some of our existing clients, since 2015 we’ve also provided visible, accountable and above all effective Security Officers to reassure the public and deal with issues of Anti-Social behaviour.

Our teams have made a big difference in the Business Districts of Victoria, Northbank and Baker Street in the City of Westminster, in the London Borough of Richmond and in the Colmore Business District of Birmingham.

ACCOUNTABILITY

Our Officers are equipped with STRATA which allows them to report and update issues in real-time, offering total transparency and accountability to our clients.

Our data is also shared with local Police and outreach teams, to ensure a joined-up approach to the social problems affecting our city centres.

THE HUMAN TOUCH

We pride ourselves on our approach to dealing with some of todays’ more difficult social issues.

The increase in homelessness in our towns and cities and the vulnerability of some of those we encounter, means we do things differently.

We treat those we meet as human beings, some of whom are genuinely vulnerable and some sadly, who know no other way of life.  By working closely with Police, local councils and outreach services, we try and assist those who need help while maintaining a safe environment for other members of the public.

PROFESSIONAL, ACCOUNTABLE

All our officers are licenced by the SIA with a history of security prior to joining the company. 

All have been vetted to BS7858 standards with an external vetting agency. 

Our entire company, including our specialist security division (The Security People) is ISO9001 accredited in Quality Management Systems and is an Approved SIA Contractor.

Clean victoria

In March 2017, we added Cleaning and Janitorial Services to our Portfolio when we took over the street cleaning contract for the Victoria Business Improvement District in Central London.

This has since been followed by teams in the Hatton Garden and Northbank Business Improvement Districts.

Our staff are equipped with the latest jet-washing technology - using no chemicals, just hot water at high pressure to keep the pavements sparkling.

During the daytime, a team of friendly janitors patrol the district, keeping the area spick and span.

MEASURING SUCCESS

Our Cleaning Team also use STRATA to record the areas they clean, the graffiti they remove and the rubbish collected. 

The team complete the same induction and customer service training as our Ambassadors & Security Staff, and are dressed in smart, colourful BID branded uniforms.

Their tasks include litter picking, graffiti removal, sharps collection, cleaning of phoneboxes, removal of detritus left by the homeless, removal of flyposters/stickers and the cleaning of public garden areas.

JANITORIAL

We also offer an on-demand janitorial service, where team members respond to the needs of local businesses, clean regular problem areas, flush pavements outside food and beverage establishments and areas around bins.  We also respond to local waste issues reported by Ambassadors and Security Officers via STRATA.

DEEP CLEANING & JETWASHING

Finally we use Flowplant equipment to deep clean pavements and public spaces to ensure the area is always looking sharp. 

Using just hot water and variable pressure to remove chewing gum and stains, the results speak for themselves as illustrated above.

THE STRATA APP

Real-time data capture
STRATA sets in motion a time, date and location sensitive process that starts the second an issue or interaction is reported

Capture dynamic issues
Find the issue from the pre-loaded list

Capture detailed visitor demographics
Know more about your visitors – where they’re from, where they’re going to

THE BUSINESS LAYER

Immediate tasking of staff and third parties
All issues reported can be sent immediately by email with photo evidence to third party agencies (local goverment helpline, local Police Department, in-house cleansing teams) for action

Eliminate duplicate reporting of issues
STRATA shows you what’s already been reported by your staff in the immediate geographical area

Effective management of Service Level Agreements
STRATA reminds your staff to check and update issues, enabling you to have a clear understanding of performance against set targets

THE DASHBOARD

Date sensitive trend analysis of any issue reported
Be ahead of the game – compare one period to another and be able to visualize the differences

Heat map/cluster map visualization of issues and interactions
Shows you where the problems are and allows you to drill down for more information

Clear visuals and statistics, exportable into excel
STRATA takes the stress out of meetings and presentations. Download the information you need and print or export

Real-time status of all issues logged
At a glance see what’s going on and how your agencies and staff are performing

Visitor profiling
Tell your businesses who their customers are